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FAQ

Q: Sign up ?

  • How to create account
    • Don’t worry we have a simple step to create account simply click on sign up
    • For application click on icon on your right hand and click register me
  • Mobile number and email id's
    • Kindly provide the valid email id and number
  • Can I use email id to sign up
    • Yes , you need a valid email id
  • I did not receive otp
    • Don’t worry use the resent otp option
  • I have input wrong number
    • Don’t worry change your number and click on resend otp.
  • Email id and phone number already registered
    • Please use the different email id and number
  • What is refer code
    • Kindly use the refer code to get the welcome money (optional)
  • How to get refer code
    • Kindly check our facebook page @nepzy
    • Ask your friend for nepzy refer code

Q: Profile ?

  • How to access my profile
    • Simply click on my profile tab to get all the profile details
  • How can I edit my profile
    • Use your can always edit your basic profile
  • I want to change my registered mail id
    • Please drop us mail :- support@nepzy.com
  • I want to change my registered phone number
    • Please drop us mail :- support@nepzy.com
  • Upload profile picture
    • Click and select the image to upload
  • Update address and basic profile details
    • You are always free to do this on my profile tab

Q: Nepzy services ?

  • What all can I do on nepzy
    • Pay all your utility payments at single go mobile,landline,adsl ,dish home , feel free to book your flight ticket at single go.
  • Do I have to pay extra to use services at nepzy
    • Your simply don’t have to pay us for any services
  • Can I recharge and book tickets for relative and my friends
    • Yes you can always book and recharge for your loved one’s
  • Can I recharge number without using promo code
    • Use your can always recharge promo code are promotional offer running from time to time as per the company policy
  • How will I get to know whether my recharge or bill payment and booking has been successful.
    • Simply check your my transaction tab to get all the information about history
  • My recharging and bill payment appears processing what does it mean
    • Don’t worry your recharge and bill payment will be done shortly or else money will be reverted back to your nepzy wallet.
  • My payment shows as fail what does that mean
    • Kindly check with your bank , their might be some issue during payment
  • My recharge failed under successful payment what should I do
    • Don’t worry your money is reverted back to your nepzy wallet

Q: Recharge/Bill payments ?

  • Which all operators are supported on nepzy
    • Ncell,NTC,UTL
  • I don’t know recharge plans for my operator
    • Don’t worry simply use the browse plan option
  • What is the maximum and minimum amount I can pay
    • Prepaid 10rs -5000rs
    • Postpaid 100rs-5000rs
    • Don’t worry simply use the browse plan
  • What if recharge successful is displayed and but it isn’t ?
    • Don’t worry money is reverted at wallet or else mail us support@nepzy.com
    • Number format for all operator
    • 980**** ncell
    • 984****ntc prepaid
    • 985*** ntc postpaid
  • What will happen if I enter plan which is not mentioned in view plans?
    • Don’t worry we have a option to stop your that very point to select appropriate plane

Q: Dth recharge ?

  • Which all dth can I pay using nepzy
    • Your can pay for dish home for now
  • I don’t know recharge plans for my operator
    • Don’t worry use the browse plan to get all the plans
  • What if I want to top-up my dth
    • Simply browse the plan list and top-up
  • Number format for top – up
    • Kindly use the cas – id mentioned at your setup box – (N) ********** discard the N simply input number

Q: Landline/adsl ?

  • What all landline bill can I pay
    • You can pay the bill for Nepal Telecom landline
  • What is the minimum and maximum amount
    • We have the browse plan to make it more easy for you
  • Number format
    • Area code followed by your number for eg – 01444**** or 025581****
  • Plans for adsl
    • Don’t worry we have browse plan option for your payment
  • Limited / unlimited adsl
    • Kindly be sure about your adsl connection type if it is volume based or unlimited and select the appropriate option.

Q: Payments ?

  • I am not able to pay using SCT Debit card
    • Kindly contact your bank for the issue or drop us mail support@nepzy.com
  • Not able to use nibl net banking
    • Kindly contact your bank to enable your third party transaction payment option
  • What are the payment option available for making payment
    • SCT Debit card
    • Visa/master card
    • Nepal investment bank net banking
  • I am not able to pay using my visa/master card
    • Kindly contact your bank for visa/master card enable online payment option
  • My bank is not in net banking , how do I recharge
    • Kindly drop us mail @ support@nepzy.com with you bank name and we shall be happy to help you
    • Kindly use the debit card issue by your bank
  • Is paying on nepzy secure
    • We are visa verified and 256bit ssl locked
  • My recharge failed how can I get my money refunded
    • Don’t worry we have transferred your money to nepzy wallet , kindly use it for any further transaction
    • Don’t worry you can always mail support@nepzy.com to let us know to transfer money to your concern bank
  • My money is neither credited to bank nor nepzy wallet
    • Don’t worry your money is safe with us ,wait for 24 hours or kindly drop us mail to support@nepzy.com with your registered mail id and number , we shall be happy to help you.
  • What will happen to failed transaction associated with promo coupon
    • Don’t worry you can reuse the coupon code in future.

Q: Order history/my transaction ?

  • Where can I find details of my previous order
    • Kindly link on my transaction tab for all the previous history
  • What all can I do from order history page
    • You can repeat any of the previous transaction with fast check out
    • Check for all the previous transaction
  • What is repeat option for
    • To fast check out any of your previous recharge

Q: Nepzy wallet ?

  • What is nepzy wallet
    • Nepzy wallet is a 3d secure online payment option to make your payment more easy at nepzy.com ,you can load the nepzy wallet to make payment more faster and reliable way.
  • What can I do from nepzy wallet
    • You can use any of the utility payment option available at nepzy.com recharge , book flight, bus , pay bills in fast manner
  • Can I add cash in nepzy wallet
    • Yes , you can add cash to nepzy wallet using any of the payment option available
      • Sct debit card
      • Visa/master card
      • Nepal investment bank net banking
  • How can I check balance in nepzy wallet
    • Kindly click on nepzy wallet for updated balance
  • Do I get charge for using nepzy wallet
    • Its always free , no transaction charge for using nepzy wallet
  • Can I transfer money to my friends relative using nepzy wallet
    • We are working on this feature.
  • How to view wallet history/log
    • Simply click on nepzy wallet and feel free to view all the transaction history associated to wallet
  • In case of failed transaction during wallet recharge
    • Don’t worry your money is safe with us ,wait for 24hours or else drop us mail support@nepzy.com with your registered mail id and number we shall be happy to help you.

Q: Refer and earn ?

  • What is refer and earn
    • Refer and earn is the scheme where you introduce your friend to world of nepzy.com and we provide welcome money to your friend and you when they make their first transaction.
  • How can I refer my friend
    • Click on share and earn get your refer code and share with your friend
    • Simply click on share and earn tab select option to send message to your friend
  • Where can I find refer code
    • Click on share and earn and get your refer code
  • How much money can I earn through refer code
    • It depends on the offer ,it keeps changing
  • Can I use my friends referral twice
    • No only user can only avail one refer code
  • I have got refer code where should I apply it
    • Simply while registration , input the code at the refer code section

Q: Promo code ?

  • From where can I get promo code
    • Click on offer and promotion for the update.
    • Kindly check the website for offers
    • Don’t worry we keep sending offer over sms ,emails ,notifications
    • Start reading paper media and television
    • Follow us on facebook @www.facebook.com/nepzy.nepal
  • How do I apply promo code
    • Simply during check out enter the promo code you have for exciting discounts and cash backs
  • Is there a validity of promo code
    • Every promo code has a validity and expiry kindly check coupon validity.

Q: Forget password ?

  • What is refer and earn
    • I am not able to login to my account
      • Don’t worry simply click on forget password tab , receive a forget password link on email and input your new password
      • Mail us at support@nepzy.com for forget password

Q: Feedback ?

  • Kindly drop us mail :- feedback@nepzy.com , support@nepzy.com

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